Refund Policy

On the rare occasion that a full priced item is faulty or fails to meet your expectations, French Country Collections agrees to provide a replacement, store credit or refund.
If you intend to return an item you must contact French Country Collections for a Return Authorisation number or we will be unable to take any action.

Please email our Customer Service team at outletonline@frenchcountry.co.nz
Exchanges or returns cannot be actioned at our store locations.


Faulty or Incorrect Product
An incorrect or faulty item may be returned to us and we will exchange it, issue a store credit or action a refund. 
We must be notified of the issue within 5 working days of receiving your order. We will give you a Return Authorisation number which must be included with a copy of the proof of purchase in the return carton.
We will arrange for collection of the faulty or incorrect item and cover any replacement freight costs.
Once your item reaches us, we will email you to confirm receipt, and we will send out your replacement within 5 working days. If we are out of stock of the required item, we will action a refund or store credit.


Wish to Exchange/Refund
You may return any full priced item purchased online within 14 working days of receipt of your order.  We must be notified of your intention to return an item within 5 working days of receiving your order.
We will give you a Return Authorisation number which must be included with a copy of the proof of purchase in the return carton.
You will be responsible for paying for your own return freight costs.
The item must be unused and in the original packaging (if applicable). 
Please take care when packing your item as it will be your responsibility until it reaches us, and you may risk your refund being rejected if the item arrives damaged.
Delivery tracking is a recommended option as we will take no responsibility for returns which are lost in transit.
Once your item reaches us, we will email you to confirm exchange approval and we will send out your replacement, store credit or action your refund within 5 working days.  If we are out of stock of the required item, we will action a refund.